5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that most security guard businesses are capable of providing the service that property managers want, but too often do not because of a lack of continuing quality management procedures.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s important to employ a system of verification and quality management to ensure that issues connected with the lack of performing these tasks don’t start to happen.
In this article we will talk five (5) easy steps to improving your safety guard service and achieving everything you imagine as your perfect key holding london.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and inquire does it look decent.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to screen if the guard is a good fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a lot about what to expect from that shield and it gives you an opportunity to ask another shield if you think that it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned property is not as complete. We predict the orientation to the assigned property”Website Specific Training”. Learn What your site specific training looks like:
• Can it happen at your property?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the procedure for having a seasoned guard working in the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to each of these questions and be certain that they fit with what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work in your property.
Protect supervision is one of the more important factors of good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their job is not important and they start to find themselves as not as a part of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your property. These monitoring systems permit the security guard company to track the log and time the action of the guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a method of making certain that each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure that they understand their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your current security guard company.